Lifestyle Concepts Group Ltd ('Lifestyle Concepts Group Ltd', 'we', 'us', 'our', 'Unplugged Collection' and 'GreatHotelStays.com') are committed to protecting and respecting your personal data privacy and complying with data protection principles and provisions under applicable laws.
Scope of Terms
Collection of Information
We may collect Personal Information about you that you provide to us while using this Website and information about how you use this Website including when you open your user account ('User Account'), visit this Website or make reservations for any intended Services or using the Services.
Opening Your User Account When you open with us a User Account or amend any information of your User Account, we may collect your Personal Information, such as your name, email address, username, password and telephone number.
Making Reservations for the Services or Using the Services: (a) When you visit this Website, make reservations for any intended Services or use the Services, we may collect and process certain information (which may contain your Personal Information or may contain non-personally identifiable information but nevertheless linked to your Personal Information) including but not limited to those set out below: Copies of correspondence (whether by e-mail, instant or personal messaging or otherwise) between you and us; and between you and the Operators;
(b) Details of your usage of this Website (including traffic data, location data and length of user sessions);
(c) Feedback on and responses to surveys conducted by Lifestyle Concepts Group Ltd relating to the Services and newsletters which may be published, circulated or distributed by Lifestyle Concepts Group Ltd;
(d) Information automatically collected and stored in our server or the server of our third party services provider by using or accessing to this Website (including the log-in name and password for your User Account, your computers Internet Protocol (IP) address, browser type, browser information, pages visited, previous or subsequent sites visited).
For your payment safety and to avoid misuse of your credit card information, Lifestyle Concepts Group Ltd may ask for your credit card details and a copy of a government issued ID to verify your purchase after payment is complete. For privacy reasons, you will be asked to cover your ID number and your credit card number except for the last 4 digits.
Storage of Information
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. Lifestyle Concepts Group Ltd does not give any representation, warranty or undertaking that the Personal Information you provide to us will be secure at all times, and to the extent Lifestyle Concepts Group Ltd has fulfilled its obligations under no circumstances shall Lifestyle Concepts Group Ltd be responsible for any losses, damages, costs and expenses which you may suffer or incur arising from unauthorised access to or use of your Personal Information.
All payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using online encryption technology. You are responsible for keeping your chosen password confidential and not to share your password with any third party.
Usage of Information
Lifestyle Concepts Group Ltd will not sell or rent your Personal Information to third parties.
Lifestyle Concepts Group Ltd will use Personal Information and other data collected through this Website or when making purchases for the Services to create your User Account, to provide you with the Services, to continually improve this Website and the Services, and to contact you in relation to the Services. Improving this Website and the Service implies that we use your Personal Information or such other data to achieve faster purchase requests, better customer support and to provide you with timely notice of new Services and special offers.
From time to time, we may also make use of your Personal Information to contact you for feedback on your use of this Website, to assist us in improving this Website, or to offer special savings or promotions to you, where you have indicated your consent to receiving such communications. If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving them by replying to us through the hyperlink provided in these notices.
We process the Personal Information collected in as far as necessary for performance of the contract with you, for example when you purchase a Service via the Website. Besides, we process the other Personal Information collected on the basis of our legitimate interests, which are the further improvement of the Service and for direct marketing purposes.
We may share data with the following third parties:
The accommodation provider: We need to share the details in order to reserve your product. These include name, contact details, payment information, names of additional guests and any other preferences.
Third-party service providers: Some service providers process data on our behalf, for marketing related campaigns or validating contact information. The third party services we use adhere to the same rules that we do, to keep your details confidential.
Payment providers: These providers process your billing and transaction information.
Marketing partners: We share data in order to show our customers more relevant advertising. We also carry out behavioural advertising which uses anonymous data to drive better relevance.
Referring websites: if you visited this website from another site from a link or another way, we may share information about you with that referring website. The website that you were referred from should have it's own privacy policies, to find out more about their procedures.
Social Media: If you use any of the social media features of Lifestyle Concepts Group Ltd, Unplugged Collection and/or GreatHotelStays.com, either on our website, app or through a social media provider, we may provide information to and be provided information from that provider. An example of this is the ability to sign up and log-in using the "Facebook Connect" feature. The type of information provided to us is your basic profile data such as name, email address etc. We may also have access to location data, to enable customisation of your content. Location data may also be shared with your friends on social media.
Disclosure of Information
We may from time to time share and disclose your Personal Information and other data to third parties, some of whom may be located outside your home country. The circumstances under which such sharing and disclosure will take place may include without limitation, the following:
If you are a visitor, to the relevant Operator in connection with a Services which you have made reservations for or intend to make reservations for.
If you are an Operator, to any visitor in connection with the Services you are offering.
To our third party service providers (including Google Analytics), which we engage amongst others for the performance of certain services on our behalf, such as web hosting services, data analysis, marketing, market research, and to otherwise provide you with customer service.
If and to the extent required by any applicable law, order of court or requests by any governmental authority to make such disclosure.
Within the Lifestyle Concepts Group Ltd group of companies. Besides, in case of a corporate transaction, in connection with the sale, merger, acquisition, or other corporate reorganization or restructuring of our corporation, your Personal Information may be disclosed, shared or transferred to the new controlling entity or its authorised third party for carrying on our business.
To our advisors, agencies or other parties concerned in order to protect the rights and property of Lifestyle Concepts Group Ltd.
In any other case, to any third parties with your prior written consent (and in which case we will make it possible for you to withdraw your consent as easily as it was to provide consent).
Your Personal Information may be transferred outside of your home country and outside of the European Union, for the abovementioned purposes. If such transfer takes place to a country that does not provide an adequate level of protection, Lifestyle Concepts Group Ltd will use reasonable endeavours to ensure that appropriate safeguards are in place.
When you visit this Website, information may be stored on your computer in the form of a cookie. Enabling cookies on this Website will allow this Website to function properly. Conversely, if you disable cookies on this Website, you may not be able to experience the full functionality of this Website. By visiting this Website without changing your settings, you agree to receive all cookies and other data collection tools; however, if you do not accept the use of these cookies, you can change your cookie settings at any time.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may at all times access, correct or erase your Personal Information through this Website via the user portal, under “My Account”. Alternatively, you may make your data access, correction or erasure request by sending your request by email at email@example.com.
Where mandatory under applicable legislation, you may also request restriction of processing of your Personal Information or object to processing by sending your request or objection by email at firstname.lastname@example.org. You may also request a copy of the information that we hold about you by sending your request by email at email@example.com.
Please contact us via the contact details mentioned below if you have a complaint regarding the processing of your Personal Information.
When handling a data access or correction request, we have the right to check the identity of the requester to ensure that he/she is the person entitled to make the data access or correction request.
European General Data Protection Regulation
Your Rights: Under the EU General Data Protection Regulation 2016/679 (GDPR) you have a number of rights you can exercise over your data. Your rights are:
The right to receive a copy of your data free of charge (know as a Subject Access Request)
The right to receive certain data in an electronic format that can be given to another provider (a portability request)
The right to have data corrected if it is inaccurate
The right to ask us to stop processing or object to processing under certain circumstances
The right to ask us to erase data in certain circumstances
The right to withdraw consent at any time when that is the legal basis for our processing
Please review our GDPR statement at www.greathotelstays.com/gdpr.php